Financial institutions are trapped in a Patchwork Enterprise—thousands of disconnected systems create a friction tax where fragmented data prevents AI from orchestrating action. This is why 95% of AI investments fail to deliver ROI. This session explores how ServiceNow unifies workflows across risk, operations, and customer experience so AI agents are built into work, not bolted on. Learn how firms connect data without moving it, govern every agent with audit-ready controls, and prove ROI through autonomous workflows that complete work.